tag:blogger.com,1999:blog-68971090581804819942012-01-12T11:43:50.843-08:00How information gets used within business has changed. New technology, changed perceptions about the role of work, much higher expectations for speed and access, and big differences in generational thinking are just some of the reasons why. But the basics of good communication have stayed the same. This blog is my forum to reflect, express and share ideas about what this all means, with a modern point-of-view.Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.comBlogger151100tag:blogger.com,1999:blog-6897109058180481994.post-16995777221468250812012-01-12T11:39:00.000-08:002012-01-12T11:41:53.964-08:00

Maybe it's the New Year. Maybe it's because I've been recently inspired by a number of great professionals (like AT&T sharing what they are doing with their TSpace or hearing more about LinkedIn and Google+ from IABC and The Exchange). Maybe it's just my dumb optimism. But for sure, I am struck: 2012 is setting up to  be THE transformational year for business communicators.  Why now? Why

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-50703095089255655632011-08-26T09:03:00.000-07:002011-08-26T09:13:42.706-07:00

I live in the US on the East Coast and this weekend there is a hurricane warning just days after my first earthquake. I can't help but think of the importance of having things in a ready enough state that if something goes wrong, errrr..., when something goes wrong, or really changes, so that you are best able to cope with the additional stress and things to do. I'm glad my husband and I decided

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-86913523489860452582010-07-06T11:38:00.000-07:002010-07-06T11:40:04.239-07:00

My phone rang the other night. It was a voice recording from one of my local government representatives. The recording said, “Stay on the line if you would like to be added to a live town hall meeting now in progress.” Of course I stayed on the line… partly because I’m an interested citizen but also because as an Internal Communications person, I just love stuff like this. I was fascinated by how

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-54180221858177303652010-04-21T14:38:00.000-07:002010-04-22T07:15:42.308-07:00

I was checking out this list of retailers who plan to expand in 2010 and I started to think about what's sure to happen in each of these companies during their expansions. I came up with 4 things:  1) New physical locations will start to go up. These can be stores or distribution centers, or manufacturing plants, or call centers, or other service office structures. 2) Their organizations will

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-46208503669751973222010-03-15T12:22:00.000-07:002010-03-15T12:22:08.637-07:00

A few years ago I learned a very imporant lesson: we stopped organizing content aroud our organizational chart, and started organizing it around common work projects, key processes and roles. Making this move lets our  intranet be much more flexible and effective. After all-- organizations change, but what the company is doing and the type of roles who come together to do it...that tends to stay

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-27743881273592631142010-03-13T08:06:00.000-08:002010-03-13T10:20:16.970-08:00

I haven’t blogged in a while. Four months to be exact. And my tweets over the last weeks are noticably fewer. My rationale has been: I am going through a lot of change right now. I should be extra careful about what I say and plus…. I’m really, really busy. (Sound familiar?) In reality, my change isn’t really all that big or different than changes that happen all of the time: I’ve recently

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-71978980047333991822009-10-13T12:33:00.000-07:002009-11-19T17:53:33.915-08:00

There's one thing I've been hearing a lot more frequently from my communication peers: “I hate my Intranet.”  “Why?” I’ll ask. “Our site is too limiting. And we can’t do any of the new social media stuff.”  To be honest, I’ve had this conversation at least 5 times. Same situation. Same frustration. Many, many different companies. Here’s what I think: If you have publishing responsibilities,

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com1tag:blogger.com,1999:blog-6897109058180481994.post-26639539916566053892009-09-28T07:56:00.000-07:002009-10-13T10:55:31.423-07:00

It landed on my desk with a thud. Fed Ex. “It’s here!” I thought to myself, elated. I opened the package to find a copy of the latest Roger D’Aprix. book, The Credible Company, inside. When it comes to modern information practices, no one beats Roger D'Aprix. He was named by IABC as “one of the most influential thinkers in the communication profession in the last 25 years." Actually, I already

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com1tag:blogger.com,1999:blog-6897109058180481994.post-61819493734105548152009-09-16T12:59:00.000-07:002009-09-17T10:15:42.741-07:00

Recently, I was having a discussion with a very esteemed colleague— a high-level communicator who has  quite a distinguished career. He asked me if I thought Twitter will be still around in 5 years. (Funny, I’ve heard this question a lot over the last few months...) Now, I don’t have a crystal ball but I know one thing for sure: whether Twitter is around or not doesn’t actually matter. From my

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com3tag:blogger.com,1999:blog-6897109058180481994.post-82621330427041050452009-08-27T10:54:00.000-07:002009-10-13T10:57:07.284-07:00

Recently, a colleague asked me this question: do you need to collect and manage mobile numbers in order to tweet to your co-workers? Huh, I thought. Now, I've heard a lot of reasons why companies don't want to Tweet, but this was the first time I'd heard "user management" as a possible objection. Earlier this year, like millions of others, I started Tweeting. I simply find this mode of publishing

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-75227983444683183882009-08-24T14:14:00.000-07:002009-09-17T11:20:47.651-07:00

Writer Paul Chin has done some terrific writing on the more "human-side" of Intranet Management. I was honored when we connected on the Internet and he asked me to contribute to a story he was working on. Read his full story here http://bit.ly/yMJUK Working with Paul allowed me to reflect on my personal, very strong view about the role of culture within Corporate Information. This impacts many

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-11598134871819305042009-08-13T08:09:00.001-07:002009-08-13T12:33:41.112-07:00

Recently, Workforce Management online interviewed me & several other experts about using social media for benefit communications. Take a look at the article for yourself here at http://bit.ly/BRgOz Tweeting Health Benefits ... in 140 Characters or Fewer (Sorry that publisher requires a username to access.) Now, I’m not an HR Benefit Communicator. I know many other very talented people who this

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-71369631566106235392009-08-12T13:44:00.000-07:002009-08-12T13:50:38.419-07:00

In my work, I am part of a decentralized organization. This is based in our culture which is driven by our business philosophy. Impacts can be felt every area of our business from leadership, to compensation, to sustainability, to communication to our customers-- and communication to our co-workers. Everything. I've done a lot of reflecting on how working in a decentralized organization like

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-26200546856469412002009-08-11T09:08:00.000-07:002009-08-12T06:41:24.929-07:00

It's true. I often refer to myself as a "passionate fanatic" when it comes to Intranet issues. It’s no secret that I have a personal philosophy that Intranets are inherently good. So when I was recently asked this question, before I allowed myself to yell out "Of course Intranets facilitate good communications!" I felt the need to step back and first recognize what I know to be true:Intranets DO

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com0tag:blogger.com,1999:blog-6897109058180481994.post-60125390358963694632009-06-04T10:36:00.000-07:002009-06-04T10:39:41.046-07:00

A common reaction to my perspective is, “Wow. That’s a really in the trenches point of view!” I must admit, I’m growing to love this reaction. This blog will let me focus on this unique and powerful perspective, sharing what I’ve learned in my decade or so working with organizational information. Sometimes I’m right. Sometimes I’m too optimistic for my own good. Sometimes I’m flat out wrong. Let

Beth A. (Coleman) Glebahttp://www.blogger.com/profile/12220268983003165630noreply@blogger.com1